DELIVERY WITHIN SOUTH AFRICA

SHIPPING:

We offer shipping for purchases made on the jcbsafetyfootwear.co.za website. Shipping is via a third party courier with an estimated delivery time frame of up to 7 business days, depending on whether you live in a metropolitan area or outlying area. Shipping is only provided for in South Africa.

Below are the various Shipping Options Offered:

  • Free Delivery to City Centres: This includes Johannesburg, Durban, Port Elizabeth, East London, Bloemfontein. Please expect a lead time of 2-5 business days.
  • Outlying Areas -Include all areas not included in the list above. Please expect a lead time of 5-7 business days.
  • Express Courier to City Centre as listed in option a. Please expect a lead time of 2-3 business days.
  • Delays may occur if the delivery address provided does not correspond to the prescribed shipping area/option selected at checkout.

Kindly note:

  • Orders placed after 4.30 pm will only be processed the following day.
  • Orders placed on weekends or Holidays will only be processed the following business day.

ORDER TRACKING:

Once your order ships you will receive an email notification providing the Couriers tracking number so you can see where your boots are.

THINGS TO KNOW:

  • All orders are dispatched from our Johannesburg warehouse located at 21 Ayrshire Avenue, Longmeadow Business Estate, Lethabong, Gauteng, 1608
  • The warehouse is closed on week-end, public holidays and during the Christmas / New Year period
  • We do not ship outside of South Africa

CONTACT US:

If you need assistance with your delivery, please email us on info@titansafety.co.uk

 

TERMS AND CONDITIONS

1. To use the Site for the purpose of purchasing goods from Us, You must be over 18 (eighteen) years of age and possess a valid credit or debit card issued by a bank acceptable to Us. By continuing to place an order you are warranting that you are over 18 (eighteen) years old and have capacity to contract.

Delivery:

2.1 We aim to deliver the Product to You at the physical place of delivery (excluding P.O Box Addresses) requested by You in Your order, within the time indicated by Us in the Confirmation of Order, however We cannot be held responsible to a specific date or time and We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. We will endeavour to advise You of any delays relating to Your order.

2.2 You agree to a basic inspection of the Product for any obvious faults, defects or damage before You sign for delivery. You also agree to keep the receipt for the delivered Product as a reference for any future dealings with Us in respect thereof.

2.3 All risk in the Product shall pass to You upon despatch for delivery. From the time when risk passes to You, We will not be liable for loss or destruction of the Product

2.4 Please note that due to the use of third party courier services we may be unable to facilitate delivery to certain addresses. In the rare event that this is the case, We will advise You and arrange for cancellation of the order or delivery to an alternative delivery address.

2.5 If You are not available to accept the delivery at the address stipulated on your order, We may leave a note giving you instructions on either re-delivery or collection from the courier company concerned.

2.6 Please take care when opening Your packages so as not to damage the Packaging and or Products contained therein and We will not be liable for any damages to the Products as a result of careless handling of the packages by You.

2.7 If delivery or collection is delayed through either Your refusal to accept delivery or You do not (within 2 (two) Weeks of Our first attempt to deliver the Product to You) accept delivery or collect the Product from the courier company, then We may (without affecting any other right or remedy available to us) do either or both of the following:

2.7.1 charge You for reasonable storage fees/courier fees and other costs reasonably incurred by Us as a result of the delay in delivery caused by You; or

2.7.2 cancel the order, in which case We will refund You with any money paid to Us less Our reasonable administration charges, including for attempted delivery and return of the Product to Us, and any storage fees as provided for above.

Warranty:

3.1 We warrant only that:

3.1.1 the Products will be delivered new and in good condition in the quantities ordered; and
3.1.2 the Products will conform with the specifications stipulated on the Site or in Our Product material at the time of Your Order;
3.1.3 the Products are intended to be used strictly in accordance with the manufacturer’s specifications as stipulated on the Site or as on the Products. It is Your sole responsibility to ensure that you use the Product accordance with those instructions.

3.2  Products may vary slightly in terms of specified colour, designs, dimensions, measurements and other features to the extent that such variances are reasonable.

3.3 In terms of ‘cooling off’ laws, You are entitled to cancel any sale concluded with Us within 7 (seven) days of receipt of the Products and to obtain a refund. You may also cancel a sale where delivery has been delayed beyond the stipulated delivery date/timeframe (or where none is specified, beyond 30 (thirty) days from the order date). No cancellation fees shall apply in such instances, provided that:

3.3.1 the Products are returned in the condition that they Were delivered;
3.3.2 to the extent that only certain Products are returned to Us, We shall be entitled to recalculate the delivery charges for those Products kept by You and retain such fees.
3.3.3 You will be liable for the courier cost of any returns made due to exchanges, whether it be returned with Your own courier, or We could quote You on the collection of the returning Products. Only once freight payment is received for the returns, will the collection be arranged.

3.4 In the event that You claim that any Product is defective, You agree to keep the Product in its current condition available for Us to inspect within a reasonable time.

3.5 In order to provide You with any remedies for a defective Product, You agree to cooperate in providing information as required by Us regarding the Product, including detailing how the Product is defective and any other information as We reasonably may require.

3.6 Your remedies in the event of a Product being defective are one of the following:

3.6.1  refund; or
3.6.2  repair; or
3.6.3  replacement

3.7 In the event that We find that a Product, alleged to be defective, has been abused, or misused, or neglected, or subjected to inadequate or improper handling, or modified in any way, or the subject of normal ‘Wear and tear’, We may in our sole discretion elect not to refund, repair or replace the Product and in addition We may require You to pay all reasonable delivery and servicing costs and charge this to your credit or debit card, or the payment details that you provided to Us when You placed Your order.

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